CiteON (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services (collectively, the “Services”).

By using CiteON, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

• Name, email address, and contact details
• Business or store information (e.g. store name, domain)
• Support requests or messages sent to us

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and usage data
• Referring URLs and timestamps

This information helps us understand how users interact with our Services.

2. How We Use Your Information

We use the collected information to:

• Provide and operate our Services
• Improve product features and user experience
• Communicate with you, including support and service updates
• Monitor usage, performance, and security
• Comply with legal obligations

We do not sell or rent your personal data to third parties.

3. Shopify & Third-Party Integrations

If you install or use CiteON as a Shopify App, we may access certain store data as permitted by Shopify and authorized by you. This data is used solely to provide the app’s functionality.

CiteON may also integrate with third-party services (such as Google Merchant Center or analytics platforms). Your use of these services is subject to their respective privacy policies.

4. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

• Remember user preferences
• Analyze website traffic
• Improve site functionality

You can control or disable cookies through your browser settings.

5. Data Sharing & Disclosure

We may share your information only in the following cases:

• With trusted service providers who assist us in operating the Services
• To comply with legal requirements or lawful requests
• To protect our rights, users, or platform security

All third parties are required to handle data securely and in compliance with applicable laws.

6. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Request data portability

To exercise your rights, please contact us using the details below.

9. Children’s Privacy

CiteON does not knowingly collect personal data from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Services indicates acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Website: https://citeon.io